Hello, I'm Herson
23. Computer Science student @CSUDH. Enterprise IT escalation + automation - focused on endpoint reliability, identity/access, and security-minded operations.
About Me 🔍
I'm an enterprise IT escalation analyst and Computer Science student at California State University, Dominguez Hills. I focus on solving complex endpoint and access issues and turning recurring problems into standardized, repeatable solutions through automation.
In my current role, I support high-priority escalations and white-glove requests, build PowerShell remediation toolkits that can be deployed broadly, and help improve device reliability and operational consistency at scale. I'm especially interested in modern endpoint and identity platforms (Intune/Autopilot, Entra ID, Okta) and how they intersect with security.
I'm currently progressing through Microsoft certifications (MD-102 in progress) and building a capstone project centered on secure access and automated remediation. Always open to connecting with people who build practical systems, automation, and security improvements.